Repair Technician I
Employment Status: FT
GENERAL DESCRIPTION: This individual makes/takes phone calls and tests with internal systems/peers, customer, vendor, LEC and Carrier personnel. This is similar to a NOC position responsible for remote repair activities on applicable service issues affecting customer data and telecommunication products. This position sits for extended period of time in front of a PC monitor and works in our Customer Care & Repair center and is not in the field. Our business hours are 8:00 AM to 8:00 PM EST; regardless, the incumbent’s shift will only consist of 8 working hours and 1 hour for lunch.
• Front line position answer repair calls from customers and agents
• Familiarity with the analysis, associated products and repair of the following common telecommunications/ISP products: