First Communications realizes there are many different levels of customer service, but they all begin with contact. Just as our products are developed to create a solution, we’ve created service teams dedicated to keeping your business competitive and running smoothly.
At First Communications, your continued satisfaction is very important to us. Whether you have a question about your invoice or would like to make changes to your service, First Communications handles your calls quickly and professionally.
The First Communications Network Operations Center (NOC) employs a team of engineers around the clock. This team is responsible for monitoring and maintaining network performance. In addition to the NOC, a team of field technicians manages on-site equipment installation and maintenance.