Five-Star Customer Service Pledge

OUR FIVE-STAR CUSTOMER SERVICE PLEDGE

First Communications is committed to providing our valued clients with the best customer service in the industry, because we will not be successful if you are not satisfied with our service and support.

Here is what to expect from First Communications. We pledge to be :

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Responsive

  • • 24/7/365 Support Team
  • • We are available by phone or ticket at all times
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Empowered

  • • We take responsibility for the services we provide function as intended
  • • We empower our employees to make decisions on your behalf and to make good on our committments
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Expertise

  • • Our experienced technical staff will identify issues and offer solutions
  • • Our staff will be well trained and will interact in a professional manner

Accountable

  • • You will be assigned a dedicated support person
  • • We will provide a Manager at all times in the event that an escalation occurs
  • • We will always strive to meet our obligations

Transparent

  • • Our support staff is locally based and in close proximity to upper management
  • • Our management team will strive to be accessible if needed
  • • We will listen and understand your issues and offer honest assessments

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