Sales/Project Support

Oakbrook, IL

PURPOSE:  This Entry-level position is a Sales/Project role that is responsible for supporting the Indirect Sales Channel in all aspects including but not limited to quoting, escalations, customer support etc.


GENERAL DESCRIPTION:  To assist the indirect sales channel in growing and maintaining First Communications Agent & Wholesale Partners.  This person will quote Cloud PBX solutions to these partners as well as provide telephone support, customer service escalations and gather information on new orders.  Daily expectations include handling requests from Agent Managers and Partners, helping with timely implementation/order entry of new service and existing service changes, and working with Sales Management in providing an all-around professional and cooperative office environment.



  • Quoting Cloud IP PBX Solutions
  • Escalate Trouble Tickets with Customer Service Team
  • Gather order information from New Customers.
  • Handling Agent & Agent managers escalations
  • Demonstrated knowledge of First Communications products and services with the ability to accurately convey the benefits to Agents.
  • Attendance of First Communications conference calls, as designated by management.
  • Reading and participating in all First Communications communications and maintaining a high level of knowledge on all First Communications products, programs and promotions.
  • A high level of knowledge of the features and benefits and requirements of the First Communications Agent Program and the ability to articulate it to partners along with the First Communications value proposition.



  • Excellent verbal and written communication skills
  • Excellent organizational ability & time mgmt. skills.
  • Must have good knowledge of Microsoft Office (Word, Excel, Powerpoint)
  • Background in Technology preferred
  • 4 year College degree in Communications, Marketing or Business Administration is preferred
  • Must have transportation and Valid License.
  • Must have the minimum physical ability to perform the job requirements