NOC Technician

Employment Status:  FT

DEPARTMENT:  Network Operation Center
FSLA status:  NON – Exempt
REPORTS TO:  NOC Manager/Supervisor or Team Lead II
LOCATION:  Akron, OH or Oakbrook, IL

GENERAL DESCRIPTION:   This individual makes/takes phone calls, tests with internal systems/peers, customers, vendors, LEC and Carrier personnel. They will need elevated communications skills as they will interact with customer and internal/external executives. Responsible for remote repair activities on applicable service issues affecting customer data and voice products.  This position sits for extended periods of time in front of a PC monitor in our NOC center and is not in the field. Our NOCs hours of operation are 24 hours a day and 365 days a year.