Employment Status: FT
DEPARTMENT: Network Operation Center
FSLA status: NON – Exempt
REPORTS TO: NOC Manager/Supervisor or Team Lead II
LOCATION: Akron, OH or Oakbrook, IL
GENERAL DESCRIPTION: This individual makes/takes phone calls, tests with internal systems/peers, customers, vendors, LEC and Carrier personnel. They will need elevated communications skills as they will interact with customer and internal/external executives. Responsible for remote repair activities on applicable service issues affecting customer data and voice products. This position sits for extended periods of time in front of a PC monitor in our NOC center and is not in the field. Our NOCs hours of operation are 24 hours a day and 365 days a year.