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Voice Solutions

Voice Solutions Overview

First Communications offers a number of voice solutions that enable growing businesses to cost effectively communicate with their customers, employees, partners, and suppliers. Choose First Communications Voice Services for traditional Voice-Only T-1 and ISDN PRI services, and maximum simultaneous call paths.   Dynamic Voice and Data provides both voice and data services, so that you don’t need to purchase your internet connectivity separately from different suppliers. Bandwidth is dynamically allocated on a call by call basis on the same trunk for an efficient and cost effective solution.  Use Vox or Standalone SIP Trunks to add voice to any data circuit, your or ours!

Included Features

Voice Services Include

  • Traditional voice features
  • Choice of Analog T-1 or ISDN PRI
  • Unlimited Local Calling
  • 2 blocks of 20 DID numbers
  • Caller ID Number

Vox (Voice over X) includes

  • Analog, PRI and SIP handoff types
  • Unlimited Local Calling
  • 2 blocks of 20 DID numbers
  • Your bandwidth or ours

Standalone SIP Trunks

  • Build your own application – one Call Path or hundreds
  • Use your bandwidth or ours

Dynamic Voice and Data includes

  • Choice of Analog, PRI and SIP handoff types
  • 1000 free LD/Toll Free minutes
  • Unlimited Local Calling
  • 2 blocks of 20 DID numbers
  • AdTran Router and 8 IP addresses
  • Up to five multi-exchange numbers

Optional Features

  • Fax to E-mail
  • Toll Free numbers
  • Additional DID numbers
  • Toll bundles
  • Directory Listings

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Features & Benefits

Converged Voice & Data

Go beyond standard voice delivery with a full digital network that integrates with your data network. Take advantage of the latest advances in technology to enhance your communications.

Crystal Clear Call Quality

Clear calling has never been more important. Don’t be distracted and frustrated by low quality connections that inhibit effective communications between employees, customers, and business partners.

Flexible, Feature Rich Voice Solutions

Whatever your communication needs, we have the features to meet your requirements. In addition to local and long distance calling, we offer voicemail, caller ID, three-way calling, call transfer, three-way conferencing and other voice mainstays, as well as a host of other options.

Increase Call Capacity

Easily add lines, features to increase productivity and efficiency as your business grows.

Reduce Costs

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First Communication Voice Solutions are up to 50% less expensive than comparable POTS line services.

Superior Support 24x7x365

Our experienced and responsive technical experts offer superior customer support whenever you need it, 24x7x365.

Analog T1

Included Features

  • Unlimited Local Calling
  • Caller ID Number
  • Caller ID Name
  • Account Codes
  • 3 Way Calling
  • Anonymous Call Rejection
  • Automatic Callback (*69)
  • Call Forward Don’t Answer
  • Call Forwarding
  • Call Forwarding Busyline/Busyline Transfer
  • Call Forwarding Variable
  • Call Hold
  • Call Park
  • Call Transfer
  • Call Waiting
  • Call Waiting with Caller ID
  • Caller ID Blocking (per call)
  • Hunting
  • Remote Access to Call Forwarding
  • Repeat Dialing
  • Selective Call Rejection
  • Speed Calling

Optional Features (Additional Cost per Month)

  • Toll Free Number
  • Additional Listing
  • Fax-to-email
  • Voice VPN
  • 1 RCF (includes 1 path – additional paths available)

PRI

Included Features

  • Unlimited Local Calling
  • Caller ID Number
  • Up to 2 Blocks of 20 DIDs
  • Caller ID Name
  • Failsafe Routing
  • Multi-Exchange (up to 5 numbers)
  • DID Outpulse
  • Account Codes

Optional Features (Additional Cost per Month)

  • Block 3+ of DIDs
  • Toll Free Number
  • Additional Listing
  • Fax-to-Email
  • Multi-Exchange

Customize Your Solution

Experience the First Communications Service Difference

We are 100% committed to providing you with the highest level of customer service in the industry. To accomplish this, we provide you with a team of 3 dedicated, highly trained and empowered specialists to ensure a superior service delivery experience. Here is what to expect from First Communications:

Customized Solution

Your dedicated, highly experienced Sales Engineer will perform a thorough assessment of your current environment and service needs, and will work with you to design a customized solution.

Smooth Professional Implementation

Your dedicated and experienced Project Coordinator will guide you through the implementation process, so that your custom designed solution is installed in a seamless and professional manner.

Superior Support

After installation, your dedicated Customer Relationship Manager (CRM) will serve as a single point of contact. As your business and network needs grow, your CRM can assist with configuration changes, the addition of new locations, or any other support you might need.

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