A fully integrated cloud communications platform goes a long way toward improving internal efficiencies and client experience. With the right communications platform, you can quickly and easily support your on-the-go legal teams, improve billing accuracy, secure and retain communications, and more efficiently answer and route calls. Let’s take a look at how a digital-first communications model improves internal efficiencies and client service.
You want your legal team members to be as effective as possible, whether they’re at their desks, outside a courtroom, or grabbing coffee. This means supporting all their favorite communication channels – phone, chat, video, text, and email – so they never miss an important call or message. Clients also benefit from the 24/7 access because they can reach their lawyer during or after hours, whenever the need is pressing.
Never miss important calls and texts. Use our Mobile App to easily stay connected whether working from home or during a courtroom break.
Support a more flexible and effective legal team that communicates anytime, anywhere, and on any device.
Extend reach and facilitate increased collaboration from the main office to on-the-go teams with easy, efficient, and quick communications.
It’s critical to profitability that your legal team is able to accurately and completely bill for all client communications. Elevate keeps accurate records and provides baseline data on client call times. With it, you can analyze call patterns and capture billable phone records. In addition, you can integrate your phone records with billing platforms (such as Clio and AbacusNext1) and auto-populate billable time reports for more accurate and complete billing.
Precisely capture billable time with phone records.
Don’t miss out on billable time.
Speed client billing thanks to phone log integration with billing platforms.
Protecting attorney-client privilege is the cornerstone of earning your clients’ trust. You need to be able to communicate and share documents and files securely between team members and your clients, while also protecting your team members’ personal privacy by, for example, not disclosing personal phone numbers.
Elevate’s highly secure email, file sharing, archiving, and web-application security tools conform to the security and regulatory requirements of multiple industries. Our platform is SOC 2 and SSAE 16 Type II audited, which attests to our high standards for product, network, and infrastructure security, as well as privacy protection. ShareSync provides secure, simple, and cloud-based backup, along with advanced anti-malware and antivirus protection, so your firm can concentrate on providing sound legal advice. Archiving facilitates retention and easy retrieval of client interactions to help support regulatory compliance.
Share documents securely between office staff, remote team members, and clients
Stay compliant with GDPR, SEC, HIPAA, PCI-DSS, and other data privacy laws. Archive communications to help support compliance with ECPA, SOX, ABA, and RPC.
Use our mobile app to extend business numbers to mobile devices, keeping team members’ personal phone numbers private when routing or returning calls.
Clients are spending less time in law firms and more time communicating through digital channels. To keep pace, law firms need to transform the desk-and-receptionist welcome into digital, omnichannel client experiences.
Elevate enables efficient and satisfying client interactions across multiple channels, including integrated chat, SMS, video conferencing, phone, screen and file sharing, and more. Support call answering and routing from multiple offices. Get calls transferred to the right legal team and leverage archived communications to understand historical context. Eliminate dropped calls and reduce hold times with seamless and interchangeable communications.
Customize the routing of calls, minimize transfers, and eliminate dead ends and busy signals with intelligent routing, queuing, and in-queue music.
Accept client inquiries from chat, SMS, phone – all within one platform.
Support client expectations of a seamless digital experience that gets them transferred to the right legal team member.
Manage transitions of responsibility by allowing new agents to access past chat, SMS, and voice communications and seamlessly continue the correspondence of the preceding team member.
Improving internal efficiency doesn’t have to mean adding more tools or complexity. With the right cloud communications platform, you can unify your systems, streamline workflows, and empower your team to work smarter—wherever they are.
FirstComm’s AscendOne platform brings voice, messaging, meetings, and contact center capabilities into a single, secure solution—helping businesses reduce inefficiencies, improve collaboration, and deliver better customer experiences.
Whether you’re looking to eliminate bottlenecks, improve team collaboration, or modernize outdated systems, our experts can help you build a solution tailored to your business.
Schedule a free consultation or request a personalized demo today.
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