Built for Better Patient Experiences, Staff Productivity & Compliance
Patient expectations have changed and healthcare organizations must keep up. Today’s patients expect fast answers, convenient digital communication, and secure interactions across every touchpoint. FirstComm delivers a fully integrated cloud communications platform designed specifically for healthcare, helping organizations improve patient experience, empower staff, and meet strict compliance requirements.
From EHR-integrated contact centers to HIPAA-compliant voice, video, chat, and messaging, FirstComm enables seamless, secure communication across the entire patient journey.
Connect communications directly to patient records for faster verification and personalized interactions.
Communicate with patients via phone, text, email, chat, or video based on their preference.
Reduce no-shows and speed up revenue cycles with automated appointment, billing, and refill reminders.
Route patients to the right department or self-service options to reduce hold times and call transfers.
Protect patient data with encrypted communications and healthcare-aligned security controls.
Enable secure video visits, screen sharing, and remote collaboration for modern care delivery.
Empower staff to work securely from anywhere without exposing personal phone numbers.
Patient experiences begin the moment the phone rings. FirstComm helps healthcare organizations answer calls faster, route patients intelligently, and verify patient identity instantly using EHR integrations. With omnichannel communication including phone, SMS, email, and video, patients get the convenience they expect while staff resolve issues more efficiently.
FirstComm integrates with leading EHR systems like Epic, Cerner, MEDITECH, and more to streamline patient communications. Automatically surface patient information for inbound calls, reduce verification time, and enable self-service options for appointments, billing, and prescription refills, all without increasing staff workload.
FirstComm provides a full portfolio of business communications and connectivity solutions, including voice and unified communications, contact center, Microsoft Teams Voice, networking and internet services, messaging, and managed professional services.
FirstComm offers 24/7/365 U.S.-based support with fast response times, direct escalation paths, and experts who understand your environment. No chatbots or offshore support.
Yes. FirstComm supports organizations in healthcare, education, government, and other regulated industries with security-focused, reliable solutions.
FirstComm AscendOne integrates with leading EHR platforms, including Epic, Cerner, MEDITECH, Allscripts, Athenahealth, eClinicalWorks, and NextGen.
FirstComm cloud communications support HIPAA-aligned communications with secure cloud infrastructure, encrypted data, and archiving capabilities.
Absolutely. FirstComm provides secure, high-quality video conferencing with screen sharing to support virtual care and remote consultations.
Automated appointment reminders and confirmations help reduce missed visits, improve adherence, and increase revenue without manual outreach.
Yes. FirstComm data center services are ideal for hybrid and multi-cloud architectures, providing secure interconnect and reliable connectivity.
If you're an existing customer and have questions about your account or services, our customer support team is available to help 24/7/365.