Network Updates

Unified Communications

Stop Managing Communication Headaches – Simplify with UCaaS

Dropped calls, outdated systems, and juggling multiple vendors frustrate employees and limit growth. FirstComm Unified Communications (UCaaS) combines voice, video, chat, and collaboration into one secure platform. With 25+ years of expertise serving 7,000+ customers, predictable pricing, and US-based experts who answer when you call, we make communication simple and reliable.

Why Businesses Choose FirstComm UCaaS:

Human-Centered Service

Real people, not chatbots, with 24/7 US-based support.

Proven Expertise

7,000+ businesses trust FirstComm to power productivity.

Transparent Value

Predictable monthly pricing with no hidden fees.

Custom Solutions

UC packages tailored to fit SMB and enterprise needs.

Flexible Scalability

With no capital investment required, you only pay per user, per month — scaling instantly as your business grows or contracts.

Flexible Unified Communications Plans:

UC Standard

Modernize your phone system with essential features while eliminating outdated costs.

UC Mobility

Keep remote and hybrid teams connected with advanced mobile features.

UC Complete

All-inclusive: desktop, mobile, and video with enterprise reliability. UC Complete helps you capture more inbound opportunities by making it simple for customers to connect with the right person on the first try.

Not sure which plan is right for you? Talk with an expert!

Simplify Voice Integrations with UC Teams:

Integrate hosted phone (PBX) functionality directly into Microsoft Teams. With UC Teams, employees can take and manage calls on Teams-enabled devices with one bill, one platform, and one point of support. By integrating UCaaS with Teams, businesses save up to 12 hours a week otherwise lost to scattered communication tools.
Flexible Device Integration

Integrate new devices or keep the phones you have and optimize calling capabilities through Teams.

Enhanced Teams Calling

Enjoy the same voice capabilities you experience on your desk phone or mobile, all within your Teams instance.

Exceptional FirstComm Support

Trust that if any challenges arise in UC Teams, the FirstComm team will be there to help find resolve.

True Mobility & Flexibility

Take calls through your teams instance at your desk, at home, or while on the move and mobile.

Need More Functionality? We Got You Covered

Call Center Solutions

Handle higher call volumes, manage remote agents, and ensure business continuity.

  • Connectivity for Remote Locations
  • Quick Deployment
  • Failover for Business Continuity
Call Recording

Stay compliant, train teams, and improve interactions.

  • Real Time Dashboards
  • Intuitive Call Search
  • Comprehensive Reporting
CRM Integrator

Connect phone systems directly with Salesforce, Dynamics, Zoho.

  • Salesforce
  • Microsoft Dynamics 365
  • Zoho
Contact Center

Deliver better experiences with real-time insights and workflows.

  • Robust Security Features
  • Real Time Customer Insights
  • Powerful, Customizable Platform
Business SMS

Send/receive text messages without personal numbers.

  • SMS/Text for Work on Mobile
  • Unlimited Inbound Text
  • Usage Tracking Portal
Voice Operator Panel

Manage calls and monitor activities.

  • Screen & Manage Calls
  • Real Time Dashboards
  • Monitor Call Activities
Device Options

Choose from top-rated Poly and Yealink phones, conference phones, and headsets.

Let's Connect

Looking for the right solution? Get clear, no-obligation answers fast. Whether you need a custom quote or want to see our products in action, our team is here to help you.