FirstComm AscendOne CDK Global Integration

Take your dealership communications to the next level with FirstComm AscendOne’s integration for CDK Global CRM. Automatically log every call, access customer details the moment the phone rings, and give your team the context they need to deliver a faster, more personalized experience—right inside the CRM you already use.

Key Features Benefits Capabilities

Key Features

• Automatic Call Logging: Every inbound and outbound call is automatically recorded in CDK Global CRM, capturing caller name, time, duration, and direction. No manual entry required.
• Instant Customer Context: See customer history and previous interactions the moment a call connects, helping your team respond quickly and accurately.
• Built-In Call Analytics: Access call activity dashboards and reports within CDK to monitor performance, track call volume, and identify engagement trends across your dealership.

Benefits

• Save Time and Eliminate Errors: Calls are logged automatically, freeing staff from manual tracking and ensuring complete, accurate records.
• Improve Team Performance: Gain clear visibility into activity and outcomes to coach staff, optimize response times, and recognize top performers.
• Enhance the Customer Experience: Provide faster, more personalized service by giving every department access to real-time caller insights.
• Support Dealership Growth: Scales seamlessly from a single rooftop to multi-location auto groups—no workflow changes required.

What Organizations Can Do With AscendOne + CDK Global CRM

With FirstComm AscendOne and CDK Global CRM, every customer interaction is automatically captured and connected to your dealership data. Together, they enable your teams to:

• Automatically log inbound and outbound calls within CDK CRM.
• View real-time caller details, including customer history and deal status.
• Track performance with built-in call reporting and analytics dashboards.
• Streamline communication between sales, service, and BDC departments.

This integration ensures every call counts—powering a more connected, efficient, and data-driven dealership experience.

FirstComm AscendOne

Unified Communications as a Solution brings all communication and collaboration tools together in one seamless experience for increased productivity and enhanced customer interactions.

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