Ascend delivers a robust unified communications experience with phone service, video conferencing, chat, business SMS, file management, and more.
AscendOne brings business calling, video meetings, team messaging, and file collaboration together in one secure, cloud-based platform. Designed for reliability and simplicity, it helps teams communicate seamlessly, reduce friction, and stay productive wherever work happens.
AscendOne delivers a highly reliable, cloud-based business phone system with 90+ enterprise-grade calling features and crystal-clear HD voice quality. Built for uptime and performance, it ensures every call connects quickly and clearly, whether employees are in the office, remote, or on the move.
Talk with SalesMeet securely face-to-face with employees and customers using HD video conferencing that supports up to three video feeds. AscendOne makes it easy to host virtual meetings, collaborate in real time, and switch seamlessly between desktop and mobile without downloads or complexity.
See Video Conferencing in ActionKeep conversations moving with an integrated team chat that connects coworkers across departments and locations. AscendOne enables real-time messaging from any device, helping teams collaborate faster and reduce reliance on email or disconnected tools.
See How AscendOne Simplifies CollaborationShare, access, and collaborate on files securely from anywhere with built-in file management and real-time backup and restore. AscendOne ensures critical documents are protected, versioned, and always available—supporting productivity and business continuity.
Request a DemoAscendOne unifies business communications, collaboration, and omnichannel customer engagement in one secure cloud platform. With a single, intuitive interface, teams can manage voice, messaging, meetings, and contact center interactions, improving productivity, visibility, and customer experience at every touchpoint.
AscendOne gives teams real-time insight into every customer and internal interaction through a single, unified communications platform. With intelligent call routing, analytics, and AI-powered insights, businesses can reduce hold times, improve call effectiveness, and resolve issues faster without switching tools or losing context.
AscendOne enables workers to collaborate from anywhere, on any device.
AscendOne delivers 99.999% reliability, so you’re never out of touch.
No phone system hardware to buy, install, manage, upgrade, or replace.
AscendOne scales according to the needs of any business.
AscendOne keeps businesses connected and running even if the power goes out.
Enable employees to collaborate effortlessly from anywhere with unified voice, video, messaging, and mobile tools built for today’s distributed workforce.
The AscendOne Desktop App allows users to place calls, chat, host or join a video conference, and share files right from their Mac or PC.
Seamlessly switch your workspace to any Apple or Android smart device with the AscendOne Mobile App.
Pre-configured phones connect to the feature-rich AscendOne service wherever they’re plugged in.
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Our advanced cloud-based phone system sits directly inside Teams with no extra license needed.
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Give users a single Teams app for all their communication and collaboration tools.
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Features like call queues, SMS, monitor, whisper, and barge optimize call handling directly inside Teams.
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Securely back up your organization’s phone calls, meetings, chats and SMS conversations.
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Give customers the ability to conveniently communicate with your business via SMS, MMS, and phone.
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Save time and money with one consolidated bill, flat rate pricing, and shared minutes across users.
AscendOne combines unified communications and Contact Center in one seamless platform to help teams respond faster and deliver consistent customer experiences. Intelligent routing, omnichannel support, and built-in AI insights empower agents to resolve issues quickly while simplifying management for IT and supervisors.
AscendOne is a unified cloud communications platform from FirstComm that combines voice, messaging, video meetings, contact center (CCaaS), and AI-powered productivity tools into one seamless solution. It replaces legacy phone systems and disconnected tools with a single, secure platform designed for modern businesses.
Unlike cloud-only providers, FirstComm delivers a complete, integrated solution backed by U.S.-based experts, transparent pricing, and end-to-end ownership—from connectivity to communications to ongoing support.
Yes. AscendOne is built to scale from small teams to large enterprises. Businesses can easily add users, locations, contact center agents, and features without replacing infrastructure or managing multiple vendors.
AscendOne is backed by FirstComm’s enterprise-grade infrastructure, 99.999% uptime, and U.S.-based 24/7/365 support. Communications are protected with modern security controls designed to keep business data secure and available when it matters most.
AscendOne offers predictable per-user pricing without hidden AI fees or complex add-on tiers. This makes it easier for businesses to budget and scale without unexpected costs commonly found in competing UCaaS and CCaaS platforms.
AscendOne improves productivity by unifying communications and customer engagement tools in one platform. Employees spend less time switching between systems and more time resolving issues quickly with features like intelligent call routing, voicemail transcription, AI summaries, and real-time analytics.
AscendOne includes enterprise-grade cloud calling, team messaging and SMS, HD video meetings, omnichannel contact center capabilities, AI-powered interaction insights, analytics, and centralized administration all delivered through one user interface.
AscendOne Teams extends enterprise-grade calling, SMS, and contact center capabilities directly into the Microsoft Teams interface. It allows organizations to keep Teams as their collaboration hub while upgrading voice and customer engagement capabilities.
AscendOne for Teams delivers advanced cloud calling features, SMS, contact center integration, analytics, and administrative controls that go beyond native Teams calling—while maintaining a seamless, single-app experience.
Yes. AscendOne integrates directly with Microsoft Teams, providing enterprise calling, SMS, and advanced features inside the Teams interface, with built-in redundancy.
AscendOne includes built-in redundancy. If Microsoft Teams experiences an outage, users can continue making and receiving calls and messages through the AscendOne desktop or mobile apps to maintain business continuity.
No. AscendOne provides full enterprise calling and contact center functionality inside Microsoft Teams without requiring additional Teams Phone licenses, helping organizations reduce licensing costs.
If you're an existing customer and have questions about your account or services, our customer support team is available to help 24/7/365.