Enterprise Calling for Microsoft Teams

Turn Microsoft Teams into a Complete Business Phone System

Microsoft Teams is where collaboration happens, but voice is what keeps business moving. FirstComm enables organizations to transform Teams into a full-featured, enterprise-grade phone system with advanced calling, SMS, contact center capabilities, and built-in reliability.

Whether you choose AscendOne for Teams or Teams Direct Routing, you get a seamless calling experience inside Microsoft Teams without complex licensing, fragmented tools, or vendor sprawl.

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Why Businesses Choose FirstComm for Microsoft Teams Voice

Native Teams calling alone often lacks the flexibility, advanced features, and enterprise control businesses need. FirstComm extends Microsoft Teams with powerful cloud voice services—while preserving the Teams experience your users already know.

With FirstComm Teams Voice, organizations can:

• Replace legacy phone systems with cloud-based calling
• Enable enterprise voice directly inside Teams
• Reduce licensing complexity and costs
• Improve reliability with built-in redundancy
• Scale calling across users, departments, and locations

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Microsoft Teams Voice Offerings Expand Capabilities

FirstComm Microsoft Teams Voice expands Microsoft Teams with enterprise-grade voice features, including:

• Auto-Attendants (IVR)
• Call Queues & Hunt Groups
• Voicemail to Email & Transcription
• Call Transfer & Call Park
• Delegation & Shared Line Appearance
• Group Call Pickup
• Call Forwarding & Simultaneous Ring

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Two Ways to Power Voice in Microsoft Teams

Flexible Options. One Seamless Experience.

AscendOne for Microsoft Teams

Advanced Cloud Calling Embedded Inside Teams

AscendOne for Teams delivers enterprise-grade calling, SMS, and contact center capabilities directly inside the Microsoft Teams interface. Users place and receive business calls from Teams on desktop or mobile while IT teams manage everything centrally through AscendOne.

Explore AscendOne for Teams

Teams Direct Routing

Unlock enterprise-grade voice calling in Microsoft Teams

Experience the flexibility of Teams Direct Routing, which connects Microsoft Teams to your existing telephony provider for inbound and outbound PSTN calling. Keep your current phone numbers while gaining a scalable, enterprise-grade Teams phone system with advanced call routing, global coverage, and secure SBC connectivity.

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4 Key Benefits of Teams Voice Integrations

Learn how FirstComm’s MS teams integrations optimize business continuity

Effortless Deployment & Onboarding

Get up and running quickly with personalized support.

Geo-Redundancy & Failover Protection

Stay connected with automatic rerouting during outages.

Voice, Network & Device Optimization

Ensure reliability across devices and legacy systems.

Fast, Hassle-Free Number Porting

Simplify migration with expert support.

Built-In Reliability and Business Continuity

Always-On Voice Even When Teams Isn’t

Unlike many Teams voice providers, FirstComm includes built-in continuity options. If Microsoft Teams experiences an outage, users can continue making and receiving calls through FirstComm’s desktop or mobile apps, ensuring business communications stay online.

This level of resilience is critical for customer-facing teams, remote employees, and mission-critical operations.

Secure, Scalable, and Enterprise-Ready

FirstComm Teams Voice solutions are designed to support:

• Remote and hybrid workforces
• Multi-location organizations
• Regulated industries and compliance needs
• Growth without re-architecting your environment

With centralized administration, predictable pricing, and U.S.-based 24/7/365 support, FirstComm delivers a Teams voice solution businesses can trust.

Ready to Enable Enterprise Voice in Microsoft Teams?

Let FirstComm help you turn Microsoft Teams into a powerful, reliable business phone system—without complexity.

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Looking for customer support? 

If you're an existing customer and have questions about your account or services, our customer support team is available to help 24/7/365. 

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