Next‑Gen POTS: What It Is, Why You Need It & Who It’s For As copper networks age and telcos accelerate the phase-out of analog infrastructure, a critical shift is underway in business communications. POTS (Plain Old Telephone Service) lines, once the foundation for everything from fire alarms to elevator lines, are rapidly becoming obsolete. Enter Next-Gen […]
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How UCaaS Supports a Better Employee Experience As more organizations adapt to remote and hybrid work models, the way employees communicate has a direct impact on both productivity and workplace satisfaction. While Unified Communications as a Service (UCaaS) is often viewed through the lens of IT efficiency or customer service, it also plays a significant […]
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In an era of rapidly evolving cyberattacks, small and medium-sized businesses (SMBs) face an unsettling reality: they are prime targets. While larger enterprises may dominate headlines when breaches occur, SMBs often present a more vulnerable and attractive target for cybercriminals. Limited budgets, small IT teams, and a false sense of security can leave significant gaps […]
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Akron, Ohio Feb 28th, 2025 — FirstComm today announced a strategic partnership with Clerk Chat to introduce FC Messenger powered by Clerk Chat—a next-generation SMS messaging solution that addresses the industry’s evolving 10DLC (10-Digit Long Code) compliance requirements and supports businesses seeking efficient, reliable ways to engage with their customers. With 10DLC regulations now being […]
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In today’s rapidly evolving business landscape, technology plays a pivotal role in shaping customer value/experience, operations, communication, and security. However, many organizations continue to rely on outdated systems, hindering their growth and efficiency. Research indicates that approximately 70% of digital transformation initiatives fail, often due to outdated infrastructure and a lack of strategic implementation. Additionally, […]
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If you’re part of the corporate world, there’s a good chance you’re already using Microsoft Teams (MS Teams) to help keep your workforce connected. And why not? With over 200 million daily users, Teams has quickly become one of the most powerful business collaboration tools available. But, here’s the secret: Microsoft Teams, on its own, […]
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Microsoft Teams has quickly become a staple for businesses of all sizes, offering easy chat, video conferencing, file sharing, and collaboration capabilities. But did you know you can also integrate traditional phone systems right into Teams? That’s right—Microsoft Teams is more than just a hub for team chats. With the right integrations, it can become […]
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As we head into 2025, more and more companies are realizing the power of Microsoft Teams, not just as a chat tool but as a complete communication hub—especially when it comes to integrating voice features. But why is this trend so important, and what makes these voice integrations such a big deal for your business? […]
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FAIRLAWN, Ohio – Jan 8, 2025– We’re excited to announce that Matt Cardenas has joined FirstComm as our new Vice President of Sales! Based in Tampa, FL, Matt brings a dynamic leadership style built on respect, trust, and honesty. Known for his ability to exceed sales goals and foster high-performing teams, Matt’s arrival marks an […]
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Unified communication is, among other things, a powerhouse for business communication. A reduction in various tools brings efficiency and productivity returns that are a boost to your business. According to a joint report from Qatalog and Cornell University, employees spend 59 minutes simply looking for information trapped within tools and applications in a typical day. […]
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