Modern Cloud Communications Built for Hotels & Resorts

Deliver better guest experiences. Simplify hotel operations.

FirstComm Hosted Hospitality brings guest communications, hotel staff workflows, and Property Management System (PMS) integration together in one cloud-based hospitality communications solution.

Designed for boutique hotels, resorts, and multi-property organizations, Hosted Hospitality helps automate everyday guest services—from welcome messages and voicemail to wake-up calls—while giving hotel teams simple tools to manage communications and property operations.

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Hospitality Communications That Work Behind the Scenes

FirstComm Hosted Hospitality connects critical hotel communications services into one integrated environment.

PMS Integration

Connect communications with hotel check-in, checkout and property workflows

Guest Voicemail

Provide personalized guest messaging and easier message management

Automated Attendant

Professionally route incoming calls and enable guest self-service

Wake-Up Calls

Automate guest scheduling and wake-up notifications

Welcome Messaging

Automatically greet arriving guests

Guest & Staff Messaging

Improve communication throughout the property

Voicemail-to-Email

Make voicemail messages easier for staff to access

Minibar Management

Simplify tracking and reporting of in-room amenities

Multi-Property Support

Support hospitality organizations managing multiple properties

One Hospitality Communications Platform. Better Experiences for Everyone.

Hotels depend on dozens of interactions happening correctly behind the scenes.

A guest checks in. Their room phone needs to be activated. A welcome message needs to be delivered. They request a wake-up call. Housekeeping updates a room’s status. A guest leaves a voicemail. At checkout, services need to be reset for the next arrival.

FirstComm Hosted Hospitality helps automate and connect these workflows through your PMS and hotel communications environment.

The platform combines PMS integration, guest and staff messaging, voicemail, automated attendant capabilities, wake-up call services, minibar reporting, and property management tools in a single hospitality-focused solution.

Connect Communications With Your PMS

Seamless Property Management System Integration

Your PMS is at the center of hotel operations. Your communications platform should work with it—not around it.

FirstComm Hosted Hospitality provides IP or serial PMS interfaces that connect hotel communications and property services with leading Property Management Systems.

Supported environments include:

• Oracle OPERA
• Agilysys
• Infor
• Marriott systems
• Springer-Miller
• RoomMaster
• ResortSuite
• Additional PBX-compatible PMS platforms

Have a different PMS?

Talk with FirstComm about your hotel’s existing environment and integration requirements.

Talk to a Hospitality Communications Expert

Built for Hotels of Every Size

From Independent Properties to Multi-Property Portfolios

FirstComm Hosted Hospitality is designed to support hospitality organizations across a range of property types and sizes.

+ Boutique & Independent Hotels
Modernize guest communications without introducing unnecessary complexity.

+ Hotels & Resorts
Connect guest services, staff communications and PMS workflows across the property.

+ Multi-Property Hotel Groups
Standardize hospitality communications while supporting operations across multiple locations.

Deliver Better Guest Experiences. Simplify Hotel Operations.

Your hotel communications technology should make hospitality easier—not create another system for your staff to manage.

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Frequently Asked Questions

What is FirstComm Hosted Hospitality?

FirstComm Hosted Hospitality is a cloud-based hospitality communications solution that integrates guest communications and hotel operations with Property Management Systems. It combines capabilities including PMS integration, guest voicemail, automated attendant, wake-up calls, guest and staff messaging, minibar management, and hotel staff administration.

What types of properties can use FirstComm Hosted Hospitality?

Hosted Hospitality is designed for properties ranging from boutique hotels and resorts to organizations managing multiple properties.

Does FirstComm Hosted Hospitality integrate with hotel PMS platforms?

Yes. FirstComm’s product documentation lists integrations with Oracle OPERA, Agilysys, Infor, Marriott systems, Springer-Miller, RoomMaster and ResortSuite, along with additional PBX-compatible PMS platforms.

Can guests schedule their own wake-up calls?

Yes. Wake-up calls can be set by guests or hotel staff.

Does FirstComm Hosted Hospitality offer voicemail-to-email?

Yes. Voicemail-to-email integration is listed as a system feature in FirstComm’s product materials.

Does the platform support multiple languages?

Yes. FirstComm Hosted Hospitality supports 18 languages.

Can hotel staff manage the system through a web interface?

Yes. FirstComm Hosted Hospitality includes a web-based management console for staff. FirstComm’s materials identify capabilities including housekeeping room-status updates, guest and staff messaging, minibar reporting, administration, and reporting.

Does Hosted Hospitality support multiple hotel properties?

Yes. Multi-property support is included among the platform’s hospitality capabilities.

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If you're an existing customer and have questions about your account or services, our customer support team is available to help 24/7/365. 

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