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Hospitality Phone Systems & Cloud Communications

Unified Communications as a Service (UCaaS) and Hospitality Communications for Hotels, Resorts, Casinos & Senior Living

FirstComm delivers cloud-based hospitality communications solutions that connect guests, residents, staff and property systems.

FirstComm UCaaS provides the cloud communications foundation for your property. FirstComm Hosted Hospitality adds hospitality-specific features and Property Management System (PMS) integration for guest communications and operational workflows.

Together, they provide a modern hospitality phone system designed for hotels and resorts, casinos and large resorts, senior living communities, and multi-property organizations.

Talk to a Hospitality Communications Expert

A Complete Hospitality Communications Solution

Hospitality properties need more than a standard business phone system. Communications must work with guest rooms, staff workflows, and the systems used to operate the property.

FirstComm UCaaS

Carrier-grade cloud communications for your property

FirstComm UCaaS provides the cloud-based voice and communications platform connecting guest rooms, residents, front desks, administrative offices, and operational teams.

Capabilities include:

  • Cloud-based business and property voice
  • Guest room and staff calling
  • Auto attendant and call routing
  • Voicemail and voicemail-to-email
  • Multi-location communications
  • Centralized administration
  • Scalable communications for single and multi-property organizations
 Explore FirstComm UCaaS

FirstComm Hosted Hospitality

Hospitality-specific communications and PMS integration

FirstComm Hosted Hospitality connects your communications environment with your Property Management System (PMS) and hospitality workflows.

Capabilities include:

  • PMS integration
  • Guest voicemail and messaging
  • Automated welcome messaging
  • Guest and staff wake-up calls
  • Room phone activation during check-in and check-out
  • Housekeeping room status updates
  • Staff and guest messaging
  • Minibar reporting
  • Multi-language support
  • Multi-property support
  • Optional call accounting

 

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Hotel & Resort Phone Systems

Improve Guest Communications from Check-In to Check-Out

Hotels and resorts need communications that serve both the guest experience and day-to-day property operations.

FirstComm combines cloud voice with hospitality-specific PMS integration to help automate guest communications and simplify staff workflows.

  • Guest room phone service
  • PMS integration
  • Automated room phone activation during check-in and check-out
  • Guest voicemail and messaging
  • Automated wake-up calls
  • Automated welcome announcements
  • Staff and guest messaging
  • Housekeeping room status updates
  • Multi-language support
  • Centralized administration and reporting
  • Multi-property support

Give guests convenient communications while reducing manual work for hotel staff.

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Senior Living Communications

Cloud Phone Systems for Senior Living & Care Facilities

Senior living communities require dependable communications for residents, staff, and administrators.

FirstComm provides a cloud communications platform for senior living and care facilities that can support resident voice services, staff communications and centralized management across individual communities or multiple locations.

  • Resident room voice services
  • Voicemail and messaging
  • Automated attendant
  • Call routing
  • Staff communications
  • Centralized administration
  • Multi-building communications
  • Multi-location support
  • Scalable cloud voice services

Provide residents with dependable voice communications while giving staff a modern cloud platform that’s easier to manage.

Casino & Large Resort Phone Systems

Cloud Communications Built for Large, Complex Properties

Casinos and large resorts can have hundreds or thousands of guest rooms along with restaurants, gaming operations, housekeeping, security, events and administrative teams.

FirstComm combines cloud voice communications with hospitality-specific workflows and PMS integration to support complex property environments.

  • High-volume guest and staff communications
  • Guest room voice services
  • PMS-integrated guest workflows
  • Automated guest messaging
  • Automated wake-up calls
  • Housekeeping room status updates
  • Staff and department communications
  • Multi-language support
  • Centralized administration
  • Optional call accounting
  • Multi-property support

Connect guest communications and property operations through one integrated communications environment.

Frequently Asked Questions

FirstComm Hosted Hospitality is a cloud-based hospitality communications solution that integrates guest communications and hotel operations with Property Management Systems. It combines capabilities including PMS integration, guest voicemail, automated attendant, wake-up calls, guest and staff messaging, minibar management, and hotel staff administration.

Yes. FirstComm’s product documentation lists integrations with Oracle OPERA, Agilysys, Infor, Marriott systems, Springer-Miller, RoomMaster and ResortSuite, along with additional PBX-compatible PMS platforms.

Yes. Multi-property support is included among the platform’s hospitality capabilities.

Hosted Hospitality is designed for properties ranging from boutique hotels and resorts to organizations managing multiple properties.

Yes. Voicemail-to-email integration is listed as a system feature in FirstComm’s product materials.

A hotel PBX is the communications platform that manages calls for guest rooms, the front desk, administrative offices and hotel staff. A cloud-based hotel PBX moves these communications capabilities to a hosted platform rather than relying entirely on traditional on-premises telephone infrastructure.

FirstComm PBX provides the property’s cloud communications platform. FirstComm Hosted Hospitality connects that communications environment with the PMS, guest rooms and hospitality workflows. Together, they provide cloud voice plus the specialized functionality required by hospitality properties.

FirstComm cloud communications can support resident room voice, staff communications, call routing, voicemail and centralized administration for senior living and care environments.

FirstComm’s combination of cloud communications and hospitality-specific functionality can support large properties with high room counts, multiple departments and complex guest and staff communication requirements.

Modernize Your Hospitality Phone System

Replacing an aging hotel PBX? Moving property communications to the cloud? Opening a new hotel, resort, or senior living community? Looking for better integration between your phone system and PMS? Talk to FirstComm about a hospitality communications solution for your property.
Talk to a Hospitality Communications Expert

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