Support (800) 860-2934

Pricing

Monthly
Save up to 33% by paying annually

AscendOne Express

Basic Cloud PBX phone system with full suite PBX features and desktop and mobile apps.

$12 /year/user
Talk to Sales
  • Desktop & Mobile App
  • Unlimited Calling
  • Voice & Voicemail Transcription
  • Auto Attendant
  • 10 Basic Hunt Groups
  • Call Recording
  • 30 day retention
  • Click-to-Call
AI Features
  • AI Supervisor Assist Add-on
  • AI Agent Assist Add-on
  • AI Evaluator Add-on
  • AI Intent Routing Add-on
  • AI Agent | Receptionist Add-on

AscendOne Teams Express

Basic Cloud PBX functionality integrated integrated into Microsoft Teams. No additional license required.

$12 /year/user
Talk to Sales
  • Desktop & Mobile App
  • Unlimited Domestic Calling
  • Voice & Voicemail Transcription
  • Auto Attendant
  • 10 Basic Hunt Groups
  • Call Recording
  • 30 day retention
  • Click-to-Call
  • PLUS Microsoft Teams Integration
AI Features
  • AI Supervisor Assist Add-on
  • AI Agent Assist Add-on
  • AI Evaluator Add-on
  • AI Intent Routing Add-on
  • AI Agent | Receptionist Add-on

AscendOne Pro

Integrated Cloud PBX functionality with Microsoft Teams. No additional license required.

Contact us for pricing
Talk to Sales
  • Everything in Express
  • 25 SMS user/month
  • CRM Integrations
  • HD Meetings (100 participants)
  • File Backup, Sync & Share (50 GB/User)
  • Unlimited Meeting Recordings
  • Webfax
  • International calling (33 countries)
  • Advanced Hunt Groups & Call Recording
  • Antivirus & Malware Protection
AI Features
  • AI Assistant
    • Automates tasks
    • Creates content
    • Summarizes emails
    • Translates Text
    • Writes Code
  • AI Call Recap
    • Post-call summaries
    • Sentiment analysis
    • Topic highlights
  • AI Meeting Recap
    Highlights decision, next steps, and main discussion topics
  • AI Supervisor Assist Add-on
  • AI Agent Assist Add-on
  • AI Evaluator Add-on
  • AI Intent Routing Add-on
  • AI Agent | Receptionist Add-on

AscendOne Teams Pro

Integrated Cloud PBX functionality with Microsoft Teams. No additional license required.

Contact us for pricing
Talk to Sales
  • Everything in Express PLUS
  • 25 SMS user/month
  • CRM Integrations
  • HD Meetings (100 participants)
  • File Backup, Sync & Share (50 GB/User)
  • Unlimited Meeting Recordings
  • Webfax
  • International calling (33 countries)
  • Advanced Hunt Groups & Call Recording
  • Antivirus & Malware Protection
  • PLUS Microsoft Teams Integration
AI Features
  • AI Assistant
    • Automates tasks
    • Creates content
    • Summarizes emails
    • Translates Text
    • Writes Code
  • AI Call Recap
    • Post-call summaries
    • Sentiment analysis
    • Topic highlights
  • AI Meeting Recap
    • Highlights decision, next steps, and main discussion topics
  • AI Supervisor Assist Add-on
  • AI Agent Assist Add-on
  • AI Evaluator Add-on
  • AI Intent Routing Add-on
  • AI Agent | Receptionist Add-on

Optimize Your UCaaS Experience

Pair AscendOne UCaaS with FusionOne 5G SD-WAN for built-in failover and uninterrupted voice performance—even during internet outages.

Explore FusionOne

Compare All Features

AscendOne Express
AscendOne Pro
AscendOne Teams Express
AscendOne Teams Pro
Features
Devices (number of concurrent endpoints)
1 desk phone + 1 mobile app + 1 desktop app (3 devices in total)
5 desk phones + mobile and desktop app
1 desk phone + 1 mobile app + 1 desktop app (3 devices in total)
5 desk phones + mobile and desktop apps
Basic Hunt Groups* & Call Recording
-
10 / 100 hrs
-
10 / 100 hrs
Advanced Hunt Groups & Call Recording
-
150 / 200 hrs
-
150 / 200 hrs
Antivirus and Malware Protection
-
-
Secure external sharing (Admin/End-User)
-
-
Auto Attendant *
1
1
1
1
Desktop & Mobile App
Unlimited Calling
International Calling
33 Countries
33 Countries
Local Number
Toll Free Number
Additional Charge
Additional Charge
Additional Charge
Additional Charge
Auto Attendant
Caller ID
User Call Forwarding
-
-
AI Call Insights
-
Coming Soon
-
Coming Soon
Hunt Groups with Agent Log in/Out
-
Call Transfer, Call Hold, 3-way Calling, Music on Hold
Hot Desking
Paging
Intercom
SPAM Call Blocking/Tagging
Emergency Services Notification
Voicemail Transcription
Coming Soon
Call Recording
Webfax
-
-
Archiving
30 Day Retention
1 year, 3 year, 7 year, 10 year Retention Plans
Additional Charge
Additional Charge
Additional Charge
Additional Charge
Collaboration and Productivity
Presence Detection/2-way Presence Sync
One-on-One & Group Chat
-
-
Record Meetings
-
Unlimited
-
Unlimited
SMS Messages (available only in North America)
-
500
-
500
Company Messaging
-
Additional Charge
-
Additional Charge
File Backup, Sync & Share *Amounts may vary
-
50 GB/User
-
-
50 GB/User Online Web Participants
-
100
-
100
Integrations
Active Directory
Chrome Click to Call
G Suite, Outlook, Slack, Outlook/Office 365, Generic CRM Screen Pop (Win / Mac)
-
-
Sugar CRM, Zoho CRM, Zendesk
-
-
Salesforce, ServiceNow, Netsuite, MS Dynamics
-
-
Call Center Features
Agent Log-in and Log Out
-
-
Call Queuing, Configuration, Wrap
-
-
AI Assistant
-
-
User Texting Bucket (Overage Rates Apply)
-
-
Company Messaging
-
-
File Backup, Sync & Share *Amounts may vary
-
-
Local Phone Number*
1
1
1
1
Voicemail Storage
50 MB/10 Hrs
50 MB/10 Hrs
50 MB/10 Hrs
50 MB/10 Hrs
Call Recording (Automatic/OnDemand)
90 days or up to 48 Hrs/user
90 days or up to 48 Hrs/user
90 days or up to 48 Hrs/user
90 days or up to 48 Hrs/user
Voice Transcription
AI Call Recap
-
-
Learn More

Frequently Asked Questions

Yes. AscendOne is designed as a modern replacement for legacy PBX systems, allowing businesses to migrate to cloud telephony without disruption. Number porting and guided onboarding ensure a smooth transition.

Most businesses can deploy a UCaaS solution like AscendOne in days, not months. Setup timelines depend on number porting and system complexity, but many organizations begin using temporary numbers immediately.

Yes. AscendOne for Microsoft Teams integrates with Microsoft Teams to enable Teams Phone functionality, allowing users to make and receive external calls directly within Teams while leveraging enterprise-grade voice infrastructure. No additional licensing needed.

Yes. AscendOne is built to scale from small teams to large enterprises. Businesses can easily add users, locations, contact center agents, and features without replacing infrastructure or managing multiple vendors.

Key features include:

  • Reliability and uptime SLAs
  • Call quality and network optimization
  • Mobile and remote work support
  • Integration with tools like Microsoft Teams
  • Security and compliance
  • Transparent pricing

Yes. AscendOne uses enterprise-grade security, including encryption, secure SIP protocols, and network monitoring to protect business communications from threats and downtime.

Yes. You can port your existing phone numbers to AscendOne. The process is managed by FirstComm to ensure minimal disruption.

AscendOne includes business continuity features such as call forwarding, mobile app access, and failover routing to keep your business connected even during outages.

Not necessarily. AscendOne supports:

  • Existing VoIP-compatible desk phones (purchase via FirstComm or BYOD)
  • Softphones (desktop app)
  • Mobile devices (mobile app)

AscendOne offers flexible pricing models, including contract and scalable options depending on your business needs. A consultation helps determine the best structure.

AscendOne delivers enterprise-grade UCaaS with:

  • Personalized support (unlike large providers)
  • Network-backed performance (FirstComm infrastructure advantage)
  • Flexible deployment, including Teams integration
  • Competitive pricing without hidden costs

AscendOne is ideal for:

  • Businesses replacing legacy PBX systems
  • Companies adopting Microsoft Teams calling
  • Multi-location organizations
  • Remote and hybrid workforces
  • Growing SMBs needing scalable cloud voice

AscendOne Pro includes collaboration (chat/meet/file sharing) plus PBX. AscendOne Express is PBX only (no collaboration features). Learn more

Important details and disclaimers

  • Acceptable Use policies apply to all plans.
  • Business SMS is subject to our Acceptable Use Policy. High-volume, or marketing SMS, is available at an additional cost.
  • Pricing is per user per month and is exclusive of taxes, surcharges, and other government or regulatory charges
  • Phone rental is available only with a multi-year contract. All phones and equipment are rented by the customer and returned at the end of the term
  • Pricing assumes self-installation. Site survey. Network assessment and professional services available for an additional charge
  • Service available for commercial business customers only at locations within the continental U.S.
  • Subject to availability