Companies put off upgrading to UCaaS (a.k.a. hosted phone systems) for many reasons. Some are unsure how to make the transition effectively, while others feel they just don’t know enough about it yet. Still, many aren’t convinced that it’s the right decision for their business. Regardless of your reasoning, we’re here to tell you that […]
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You have relied on your current infrastructure for as long as you can remember but feel like you are missing out on currently available technology. Your business uses Microsoft Teams for chat and collaboration, but you are wondering how you can use it more broadly. According to recently released numbers, Teams has surpassed 320 million […]
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So, you’ve decided to go down the path of Direct Routing. First of all, excellent choice. Businesses of all shapes and sizes are choosing to use Direct Routing to turn Teams into an all-in-one communication solution for your business. Whether you want to use your own infrastructure or have a service provider you refuse to […]
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Now that companies are starting to call their teams back into the office, it’s important to make sure that, not only are those unified communications tools carried over back into the office, but you’re utilizing as many as possible. When you leverage technology in order to streamline your communications, you can take your business to […]
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Customers are the backbone of your business, and how they are treated, remembered, and appreciated are all factors that influence how they view your business relationship. If you only focus on a single aspect of your business, typically it’s the product or service, you’re missing out on repeat customers and organic brand evangelists. According to […]
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Finding the right channel partner program and the right channel partner benefits is like finding a diamond in a sea of faceted glass—rare and profitable. The right channel partner program can improve your suite of products, change your trajectory for the better, and help you reap all kinds of rewards. Sound like channel partner benefits […]
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FirstComm is proud to announce that it has been awarded a 2024 ChannelVision Magazine Visionary Spotlight Award for Best Service Delivery Teams 2024. An annual competition, the VSAs highlight channel and service provider innovation in communications, honoring products, services, deployments and channel contributions across numerous categories. Editors from Beka Business Media, as well as a […]
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Having a top-tier channel sales strategy is critical, but sometimes, your profit margins can plateau even with the perfect strategy. If this is happening to you, we have two pieces of advice: Don’t panic. This happens to a lot of businesses, and it can be fixed Keep reading this blog post. We will present five […]
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If you’re like most businesses, odds are you use a Microsoft product in some capacity – and that product is probably Teams. In 2023, the collaboration app reached 300 million users, an increase of 30 million from the previous year. Microsoft Teams features and functions are quite helpful and help keep your employees on the […]
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Corporations run on strategy. From marketing campaigns to financial forecasts, most of us have a plan for everything – except customer experience (CX). Whether they mean to or not, most businesses leave CX up to chance. And today, we will show you why that should change as soon as possible. Why You Should Have a […]
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