Smarter Business Communications Start with AscendOne

Bring your business communications together with cloud calling, video, messaging, Microsoft Teams integration, and AI-powered capabilities—all in one flexible platform.

With AscendOne and the new AI Receptionist, your business can answer calls around the clock, provide instant answers to common questions, and connect customers to the right people, while keeping your team productive from anywhere.

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Meet Your New AI Receptionist

Every Call Answered. Every Opportunity Within Reach.

Never let a busy front desk, missed call, or after-hours inquiry stand between your business and your customers.

FirstComm’s AI Receptionist brings intelligent, conversational call handling to AscendOne. Acting as a virtual front desk, it greets callers, answers questions using your business information, schedules appointments, and connects customers to the right person when additional assistance is needed.

Whether you’re managing high call volumes, supporting customers after hours, or looking to free up your team, AI Receptionist helps your business deliver a more responsive customer experience without adding staff.

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One Platform. Better Business Outcomes.

AscendOne offers an AI-powered communications experience. It combines voice, video, chat, SMS, and file sharing in one cloud platform. Instead of juggling tools, your teams get a consistent communication experience that supports productivity, responsiveness, and growth.

Reliable Business Voice That Keeps Work Moving

Give employees and customers clear, reliable calls with a cloud phone system built for daily business needs.

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Face-to-Face Collaboration from Anywhere

Built-in video conferencing makes it easy to connect visually, speed decision-making, and strengthen relationships

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Faster Team Communication

Enable real-time collaboration with team chat that keeps conversations flowing across devices.

See How AscendOne Simplifies Collaboration

Secure File Collaboration

Share and work together on files safely from any location. Use built-in file management with real-time backup and restore.

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The Benefits of Ascend Business Communications

Increased Flexibility and Productivity

Employees collaborate seamlessly from home, the office, or the field—on the devices they already use.

High Reliability

With 99.999% uptime, Ascend helps ensure your business stays reachable and operational.

Lower Operational Costs

Eliminate the expense and complexity of on-premises hardware. No equipment to buy, maintain, upgrade, or replace.

Simplified Scaling and Management

Easily add users, features, or locations as your business grows—without disruption.

Built-In Business Continuity

Stay connected even during power outages or unexpected disruptions, helping protect revenue and customer trust.

Work Seamlessly Across Devices

Desktop App
Make calls, chat, host or join video meetings, and share files directly from your Mac or PC.

Mobile App
Turn any Apple or Android device into a fully featured business communication hub—ideal for remote and mobile teams.

Desk Phone
Preconfigured desk phones connect instantly to Ascend, delivering enterprise-grade calling wherever they’re plugged in.

AscendOne – Fully Integrated with Microsoft Teams

Enterprise Voice Inside Teams

Ascend’s advanced cloud phone and SMS functionality works directly within Microsoft Teams—no additional phone system license required.

A Single App Experience

Users communicate, collaborate, and interact with customers from one familiar Teams interface, reducing friction and training time.

Advanced Call Handling

Capabilities such as call queues, SMS, monitor, whisper, and barge help teams manage high-volume calls efficiently—without leaving Teams.

Additional Capabilities That Extend Value

Intelligent Archiving

Securely capture and preserve calls, meetings, chats, and SMS conversations to support compliance, dispute resolution, and insight discovery.

Company Messaging

Improve responsiveness by enabling customers to reach your business through SMS/MMS on your main or toll-free number.

Toll-Free Calling

Simplify billing with flat-rate pricing, shared minutes, and a single consolidated invoice.

More Responsive Customer Care with Ascend and Contact Center

One Platform for Employees and Customers

A unified cloud solution brings employee collaboration and omnichannel customer engagement together in one interface—reducing complexity and improving visibility.

Better Informed, Faster Interactions

A single system helps reduce hold times, improve call effectiveness, and enable employees to resolve issues more efficiently.

Smarter Insights, Continuous Improvement

Built-in analytics and real-time reporting provide actionable insights into every interaction—helping you optimize performance, enhance customer experiences, and make data-driven decisions with confidence.

Ready to Modernize Your Business Communications?

See how AscendOne simplifies calls, messages, meetings, and contact center communication in one secure platform. It is AI-powered, backed by 99.999% uptime, and supported by U.S.-based experts 24/7/365.

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Frequently Asked Questions

AscendOne is a unified cloud communications platform from FirstComm that combines voice, messaging, video meetings, contact center (CCaaS), and AI-powered productivity tools into one seamless solution. It replaces legacy phone systems and disconnected tools with a single, secure platform designed for modern businesses.

Yes. AscendOne is built to scale from small teams to large enterprises. Businesses can easily add users, locations, contact center agents, and features without replacing infrastructure or managing multiple vendors.

Unlike cloud-only providers, FirstComm delivers a complete, integrated solution backed by U.S.-based experts, transparent pricing, and end-to-end ownership—from connectivity to communications to ongoing support.

AscendOne is backed by FirstComm’s enterprise-grade infrastructure, 99.999% uptime, and U.S.-based 24/7/365 support. Communications are protected with modern security controls designed to keep business data secure and available when it matters most.

AscendOne offers predictable per-user pricing without hidden AI fees or complex add-on tiers. This makes it easier for businesses to budget and scale without unexpected costs commonly found in competing UCaaS and CCaaS platforms.

AscendOne improves productivity by unifying communications and customer engagement tools in one platform. Employees spend less time switching between systems and more time resolving issues quickly with features like intelligent call routing, voicemail transcription, AI summaries, and real-time analytics.

AscendOne includes enterprise-grade cloud calling, team messaging and SMS, HD video meetings, omnichannel contact center capabilities, AI-powered interaction insights, analytics, and centralized administration all delivered through one user interface.

Yes. AscendOne integrates directly with Microsoft Teams, providing enterprise calling, SMS, and advanced features inside the Teams interface, with built-in redundancy.

AscendOne Teams extends enterprise-grade calling, SMS, and contact center capabilities directly into the Microsoft Teams interface. It allows organizations to keep Teams as their collaboration hub while upgrading voice and customer engagement capabilities.

AscendOne for Teams delivers advanced cloud calling features, SMS, contact center integration, analytics, and administrative controls that go beyond native Teams calling—while maintaining a seamless, single-app experience.

AscendOne includes built-in redundancy. If Microsoft Teams experiences an outage, users can continue making and receiving calls and messages through the AscendOne desktop or mobile apps to maintain business continuity.

No. AscendOne provides full enterprise calling and contact center functionality inside Microsoft Teams without requiring additional Teams Phone licenses, helping organizations reduce licensing costs.

Yes. AscendOne for Teams is designed for organizations with multiple departments, locations, and remote workers. IT teams can centrally manage users, policies, and reporting across the entire organization.

FirstComm AscendOner seamlessly integrates with a wide range of business applications to enhance your communication and collaboration capabilities. These include popular CRM systems, productivity tools, and customer support platforms. Whether you need to streamline workflows with Salesforce, manage customer relationships with HubSpot, or enhance team collaboration with Slack, AscendOne has you covered. This flexibility ensures that your communications platform works in harmony with the tools your team relies on daily.

Absolutely. AscendOne enables seamless communication across in-person, remote, and hybrid environments using voice, video, chat, and file sharing.

Each AscendOne plan comes with file storage to securely store your files and communications data. The Pro plan includes 50 GB of SecuriSync storage per user, while the Enterprise plan offers an expanded 200 GB per user. This ample storage ensures that all your critical business documents, call recordings, and collaboration files are safely backed up and easily accessible whenever needed.

When combined with a business’s strong internal security policies and procedures, the AscendOne service helps to safeguard Protected Health Information (PHI) by adhering to the required administrative, physical, and technical standards outlined in the HIPAA Security Rule. Intermedia can partner with healthcare organizations to help protect PHI.

Looking for customer support?

If you're an existing customer and have questions about your account or services, our customer support team is available to help 24/7/365.

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