Network Updates

Unified Communications

Transform Business Conversations With Unified Communications

We live in a world that revolves around real time connections. From business phone systems (think PBX & VoIP) and video conferencing, to instant messaging and collaboration tools, these communication resources are vital for everyday engagement. Cloud communications, (aka) “Unified Communications”, “UCaaS” or “UC” continues to connect companies across the globe. And with remote work evolving, aligning the right voice and collaboration solutions will help you build a stronger future for your business.

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Optimize Team Productivity

Keep your workforce connected and engaged with dynamic communications resources

Team Collaboration

Real-time collaboration tools allow employees to share ideas, make/receive calls, send documents, and connect instantly.

Never Miss a Call

Ensure business calls are always answered whether the team is in office, at home or on the move – calls get to where they need to go.

Instant Messaging/SMS

Need a quick response and don’t want to pick up the phone. You can message through your mobile or desktop quickly and easily.

Intuitive User Portals

Easily access voice and messaging resources in one intuitive user portal. No complicated technology, just clear and simple useability.

CRM Integration

Access detailed customer data through your phone system by integrating your CRM, allowing you to personalize each customer interaction.

Every Business Has Different Needs

UC Standard Get started with the business communications essentials with UC Standard
UC Mobility Take workforce mobility to the next level with UC Mobility
UC Complete Elevate your video and collaboration capabilities with UC Complete

Simplify Voice Integrations with UC Teams

UC Teams is a unique offering that integrates hosted phone (PBX) functionality into an active Microsoft Teams instance - allowing employees to take calls through MS Teams enabled devices – anywhere, anytime
Flexible Device Integration

Integrate new devices or keep the phones you have and optimize calling capabilities through Teams.

Enhanced Teams Calling

Enjoy the same voice capabilities you experience on your desk phone or mobile, all within your Teams instance.

Exceptional FirstComm Support

Trust that if any challenges arise in UC Teams, the FirstComm team will be there to help find resolve.

True Mobility & Flexibility

Take calls through your teams instance at your desk, at home, or while on the move and mobile.

Need More Functionality? We Got Your Covered

Enhance any UC Offering with Additional Resources to Compliment and Empower Business Connectivity.
Call Center The UC-Standard Call Center solution allows companies to respond to growing customer demands with valuable call center features, such as:
  • Connectivity for Remote Locations
  • Quick Deployment
  • Failover for Business Continuity
Call Recording FirstComm’s Call Recording solution helps companies optimize compliant, yet detailed call monitoring capabilities, including:
  • Real Time Dashboards
  • Intuitive Call Search
  • Comprehensive Reporting
CRM Integrator Integrator's sleek integration capabilities sync different database's, to better personalize customer engagement. Integrate systems like:
  • Salesforce
  • Microsoft Dynamics 365
  • Zoho
Contact Center FirstComm’s Cloud Contact Center is designed to improve customer service operations and streamline workflow processes. Enjoy benefits like:
  • Robust Security Features
  • Real Time Customer Insights
  • Powerful, Customizable Platform
MaX UC SMS With MaX UC SMS, users can send/receive work messages on mobile devices, without compromising personal info. Take advantage of features like:
  • SMS/Text for Work on Mobile
  • Unlimited Inbound Text
  • Usage Tracking Portal
Voice Operator Panel (VOP) The Voice Operator Panel gives users the ability to use softphones for business, boosting call flexibility. Elevate functionality with resources such as:
  • Screen & Manage Calls
  • Real Time Dashboards
  • Monitor Call Activities

You Choose the Best Device For You

Whether you’re looking for a multi-functional desk phone or conference devices

Want to Connect With Us?

If you’re curious about pricing and functionality and want to see first-hand what our products can do for you, connect with us!