Conversational Messaging: Next-Level Customer Engagement Conversations are powerful for businesses – more powerful thank you’d think. Every interaction you have with a customer or stakeholder is an opportunity to gather insights, deepen relationships, and even increase sales. But you need to talking with your customers on the channels they prefer. Enter: conversational messaging. A conversational […]
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When business stops, revenue stops. That’s why FirstComm developed FusionOne, a cutting-edge SD-WAN solution powered by Peplink B One 5G. FusionOne delivers unbreakable internet connectivity, enterprise-grade security, and lower total cost of ownership (TCO)—all in one scalable package. Whether you’re managing remote teams, running cloud-based applications, or serving customers in real time, FusionOne ensures your business stays online, secure, and productive. […]
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If you’re part of the corporate world, there’s a good chance you’re already using Microsoft Teams (MS Teams) to help keep your workforce connected. And why not? With over 200 million daily users, Teams has quickly become one of the most powerful business collaboration tools available. But, here’s the secret: Microsoft Teams, on its own, […]
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Microsoft Teams has quickly become a staple for businesses of all sizes, offering easy chat, video conferencing, file sharing, and collaboration capabilities. But did you know you can also integrate traditional phone systems right into Teams? That’s right—Microsoft Teams is more than just a hub for team chats. With the right integrations, it can become […]
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As we head into 2025, more and more companies are realizing the power of Microsoft Teams, not just as a chat tool but as a complete communication hub—especially when it comes to integrating voice features. But why is this trend so important, and what makes these voice integrations such a big deal for your business? […]
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If you want to grow your MSP business, a white label UCaaS solution seems like a logical next step. Business phone systems play a crucial role in expanding service offerings by providing flexible and integrated telecommunications options for businesses. The wholesale/white label market is, unfortunately, less than straightforward, but we’ve created a guide to help […]
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Whether you’re chatting with a coworker across the hall or a client halfway around the world, having the right office communication system can make or break your productivity and customer satisfaction. If your current setup feels a bit outdated or disjointed, it might be time for a change to a more modern business phone service. […]
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Unified communication is, among other things, a powerhouse for business communication. A reduction in various tools brings efficiency and productivity returns that are a boost to your business. According to a joint report from Qatalog and Cornell University, employees spend 59 minutes simply looking for information trapped within tools and applications in a typical day. […]
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Microsoft has been at the forefront of enterprise inclusion of artificial intelligence for a few years. The clear leaders in AI are OpenAI and ChatGPT, but Microsoft is the largest investor in OpenAI, which allows for deep integration possibilities. According to Fortune, Microsoft has at least US $10 billion tied to OpenAI. FirstComm + Microsoft […]
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There’s a balance that needs to be struck between technology solutions and relationship building. One will not fix the other and neither can be forced into making them work. You can imagine a square peg in a round hole-type situation. Cross-team collaboration needs to occur organically but aided by a lot of examples of how […]
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