Industry veteran, Mike Bee, brings more than two decades of telecommunications experience and a proven track record of revenue growth AKRON, Ohio, May 12, 2026 — FirstComm, a leading provider of advanced communications and managed technology services, today announced the appointment of Mike Bee as Vice President of Sales. This strategic hire further strengthens […]
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Learn the difference between a call center and contact center, key features of each, and how to choose the right solution for your business.
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Discover how car dealer text messaging boosts sales and customer loyalty. Learn strategies and best practices for dealerships using text message (SMS) marketing. Car dealerships face constant pressure to attract new buyers, convert leads into sales, and retain customers for long-term service relationships. Traditional outreach methods like phone calls and email often fall short because […]
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Introducing FirstComm AscendOne, A Unified UC + CC + AI Platform Akron, OH — January 13, 2026 — FirstComm today announced the launch of AscendOne, a next-generation unified communications platform that brings voice, messaging, meetings, contact center, and AI-powered productivity tools together in one seamless solution. Designed to simplify how organizations connect with customers and […]
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AKRON, Ohio, Jan. 6, 2026 /PRNewswire/ — FirstComm, a leading provider of advanced communication and managed technology services, today announced the appointment of David Battaglia as Vice President of Customer Experience. This strategic hire underscores FirstComm’s continued investment in top-tier talent to elevate customer experience, accelerate operational innovation, and support the company’s long-term growth strategy. Battaglia is a transformation and operations […]
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The POTS Line Sunset Is Here: How to Protect Your Elevators, Alarms, and Fax Before It’s Too Late If your organization still has even a handful of old phone lines hanging around, you’re not alone. Across the U.S., tens of millions of POTS (Plain Old Telephone Service) lines are still in use—often for “invisible” but […]
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Conversational Messaging: Next-Level Customer Engagement Conversations are powerful for businesses – more powerful thank you’d think. Every interaction you have with a customer or stakeholder is an opportunity to gather insights, deepen relationships, and even increase sales. But you need to talking with your customers on the channels they prefer. Enter: conversational messaging. A conversational […]
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When business stops, revenue stops. That’s why FirstComm developed FusionOne, a cutting-edge SD-WAN solution powered by Peplink B One 5G. FusionOne delivers unbreakable internet connectivity, enterprise-grade security, and lower total cost of ownership (TCO)—all in one scalable package. Whether you’re managing remote teams, running cloud-based applications, or serving customers in real time, FusionOne ensures your business stays online, secure, and productive. […]
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FirstComm Launches FusionOne: All-in-one 5G SD-WAN Solution to Eliminate Business Downtime Akron, OH – August 21, 2025 – FirstComm, a leading provider of voice, data, and managed services, today announced the launch of FusionOne, an all-in-one 5G SD-WAN solution designed to keep small and mid-sized businesses online, no matter what. Powered by Peplink’s enterprise-grade SpeedFusion […]
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