If you want to grow your MSP business, a white label UCaaS solution seems like a logical next step. Business phone systems play a crucial role in expanding service offerings by providing flexible and integrated telecommunications options for businesses. The wholesale/white label market is, unfortunately, less than straightforward, but we’ve created a guide to help […]
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Whether you’re chatting with a coworker across the hall or a client halfway around the world, having the right office communication system can make or break your productivity and customer satisfaction. If your current setup feels a bit outdated or disjointed, it might be time for a change to a more modern business phone service. […]
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Unified communication is, among other things, a powerhouse for business communication. A reduction in various tools brings efficiency and productivity returns that are a boost to your business. According to a joint report from Qatalog and Cornell University, employees spend 59 minutes simply looking for information trapped within tools and applications in a typical day. […]
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Microsoft has been at the forefront of enterprise inclusion of artificial intelligence for a few years. The clear leaders in AI are OpenAI and ChatGPT, but Microsoft is the largest investor in OpenAI, which allows for deep integration possibilities. According to Fortune, Microsoft has at least US $10 billion tied to OpenAI. FirstComm + Microsoft […]
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There’s a balance that needs to be struck between technology solutions and relationship building. One will not fix the other and neither can be forced into making them work. You can imagine a square peg in a round hole-type situation. Cross-team collaboration needs to occur organically but aided by a lot of examples of how […]
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As one of the world’s leading technology companies and the brand that helped bring personal computers into the home, Microsoft provides a suite of hardware and software solutions that easily and efficiently run some of the top businesses across the globe. From a software perspective alone, we have email clients like Outlook, video conferencing with […]
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When connecting your Teams Phone to the outside world, Microsoft Teams Calling Plans may not be the best choice. Today, we’ll explain why by answering some common questions, highlighting a few key drawbacks, and introducing you to a much better option. Let’s get into it. First, Let’s Explain the Teams Phone Standard License Before we […]
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Have you ever felt overwhelmed by the sheer number of platforms you use to communicate well with your customers and teammates? Or perhaps you’ve asked yourself why managing your emails, phone calls, and team chats feels more complicated (and time-consuming) than it should. If you’re nodding along, don’t worry. We’ve got a solution that might […]
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Want the scoop on direct routing and how it can benefit your business? Then you’re in the right place! Welcome to our comprehensive guide to direct routing. We’ll be answering key questions like: What is direct routing? How does direct routing work? Are there differences between direct routing and calling plans? What are the advantages […]
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Congratulations! If you’re reading this, you’re equipped with one of the most popular collaboration tools in the world: Microsoft Teams. It’s so powerful that it can transform how you work and keep your teams productive from anywhere in the country. But some of us are still just using it for instant messaging. Don’t worry, it […]
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