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Agent Manager – Channel Sales

Oakbrook, IL



This position is a commissioned sales position that is responsible for generating revenue as a result of sales in a geographic territory, which includes designated Regional partners,  Sub-agents, and Strategic Partnerships.

Job Description

The Agent Manager for Channel Sales is responsible for the management of sales opportunities with all designated partners, providing an accurate and updated sales funnel.  This position participates in joint sales calls to customers and assisting the partners in closing First communications’ opportunities, escalation of any pricing, SLA or other issues as needed, management of all market development funds requests and claims, coordination of local partner participation in events and training, coordination of partner access to Sales Engineering, Field Marketing and overlay resources as appropriate, assisting partners in broadening their product expertise and sales opportunities, striving for growth of Business Partners and Sub-Agents as well as driving product and promotional programs.  The Agent Manager will also assist other First Communications’ Agent Managers in supporting their agents when needed, as well as selling services into the existing customer base.

Essential Duties:

  • Meeting & Exceeding a monthly sales quota
  • Keeping all partners profiled.
  • Recruitment of new agent partners.
  • Maintaining an up-to-date sales funnel.
  • Demonstrated knowledge of First Communications products and services with the ability to accurately convey the benefits to Agents.
  • Attendance of First Communications conference calls, as designated by management.
  • Reading and participating in all First Communications communications and maintaining a high level of knowledge on all First Communications products, programs and promotions.
  • A high level of knowledge of the features and benefits and requirements of the First communications Agent Program and the ability to articulate it to partners along with the First Communications value proposition.

Minimum Requirements:

  • Historical & Documented attainment of sales quota.
  • Experience working and supporting indirect or partner based sales programs preferred.
  • Telecommunications field sales experience preferred.
  • Demonstrated knowledge of technical solutions proposal development
  • High energy and excellent verbal/written communication skills a must
  • Excellent organizational ability
  • Excellent time management skills
  • Must have a valid Driver’s license.
  • 4 year College degree in Communications, Marketing or Business Administration is preferred.
  • Proven experience in the Telecommunications, Managed Networking & Hosting Industry
  • Ability to multi task between a number of complex solutions, ability to coordinate, orchestrate, and communicate effectively with business partners to maintain high service levels in a demanding environment
  • Strong Client relations skills.
  • Bachelor’s degree in Business, Engineering, or Communications preferred; equivalent work experience will be considered.
  • Strong leadership competency
  • Ability to interact with customers, including as a point of escalation
  • Understanding of telecom industry processes for ordering, provisioning, and installation, with basic understanding of voice and data technologies including IP, VPN, VOIP, Web Hosting, and CPE
  • Must be willing and able to travel during the business day to assigned customer sites; reliable transportation is required
  • Ability to work independently, with minimal supervision
  • Positive, results-oriented attitude
  • Strong verbal and written communication skills
  • Must be able to sit or stand for extended periods of time, lift up to 25 lbs. and perform other basic physical demands of the position as needed


About First Communications

First Communications (www.firstcomm.com) offers dedicated voice and data services across the Midwest US. Our nationwide network provides Managed Solutions to customers across the country.  Our Managed Solutions include Unified Communications as a Service (UCAAS), SD WAN, Managed Security, SIP Trunking, as well as legacy T1 based services, Ethernet, and Wide Area Networking technologies including  SD WAN and MPLS. First Communications serves a diverse customer base of small and medium enterprises (SMEs) and large enterprises.


Additional Information

All your information will be kept confidential according to EEO guidelines.