Network Updates

Call Center

The Call Center Tool Built For A Better CX

Customer experience (CX) is everything. So, ensuring customers have clear communication paths into your business is crucial – as it ensures clients feel heard, informed, and find resolve.  And as customer-based technologies, like call center, evolve – so do customer expectations. Which means, companies today need both a strong customer service strategy paired with agile technology to ensure positive customer experiences.

Redefine Your Customer Journey

At FirstComm the “Customer First” approach is embedded in our culture. From dedicated high-touch support, to intuitive and powerful call center solution we strive to achieve customer satisfaction, every day. Our goal with UC Standard Call Center is to deliver user-friendly products that amplify customer communications and service capabilities – resulting in a superb customer journey.

Elevate Customer Engagement

Build a Strong Foundation you Can Cultivate Customer Call Experiences With
Detailed Call Analytics

Reap the benefits of call reporting details without managing complex contact center pricing and useability.

Intuitive Dashboards

With intuitive dashboard usability and management, agents and managers can measure and refine call activities.

Flexible Call Routing

Ensure customer call priority and position customer calls in a timely/strategic process for optimal service times.

Monitor, Whisper, Barge

Observe and evaluate call activities across teams to optimize quality assurance efforts and top tier support.

7 Questions to Ask Before Transitioning to a Hosted Call Center Solution

Download the eBook to learn more about Call Center
  • Introduction to Hosted Call Center
  • Transition Process
  • Fail Safe or Redundant System
  • Improve Customer Experience

A Call Experience Beyond No Other

Enjoy a variety of advanced call center capabilities in a simple, intuitive customer-driven solution
Monitor Agent Performance Get real-time data on agent performance and call capacity, to better balance and manage business call activity.
  • Customize agent status and activity reporting
  • Monitor individual and group agent activity
Seamless Integration to UC Solutions Seamlessly integrate with other FirstComm UC solutions and services quickly and easily, without hassle.
  • Integrate with Yealink Poly phones
  • Integrate with Microsoft Teams
Low Cost of Entry High quality solutions don’t always need to have a high price tag. Utilize usage-based rating vs large upfront costs.
  • Usage based pricing – Pay for what you use
  • Robust functionality without the price tag
Enhanced Call Center Reporting Enjoy enhanced reporting features typically only available in contact center solutions.
  • Over 20+ report options for performance visibility
  • Customizable components for more specific reporting

Want to Connect With Us?

If you’re curious about pricing and functionality and want to see first-hand what our products can do for you, connect with us!