NOC – Technician
POSITION TITLE: NOC – Technician Employment Status: FT
DEPARTMENT: Network Operation Center FSLA status: Exempt
REPORTS TO: NOC Manager/Supervisor or Team Lead II
GENERAL DESCRIPTION: This individual makes/takes phone calls, tests with internal systems/peers, customers, vendors, LEC and Carrier personnel. They will need elevated communications skills as they will interact with customer and internal executives and the C-Suite. Responsible for remote repair activities on applicable service issues affecting customer data and telecommunication products. This position sits for extended periods of time in front of a PC monitor in our NOC center and is not in the field. Our NOCs hours of operation are 24 hours a day and 365 days a year.
EDUCATION & EXPERIENCE:
Testing and/or validation of experience/education will be required to demonstrate competencies
*** Must have or shall acquire Adtran ATSA Internetworking Certification within 6 months of hiring date.