Corporations run on strategy. From marketing campaigns to financial forecasts, most of us have a plan for everything – except customer experience (CX). Whether they mean to or not, most businesses leave CX up to chance. And today, we will show you why that should change as soon as possible. Why You Should Have a […]
Read More
The future of work is upon us, but many businesses are struggling to keep up. They want to improvise, adapt, and overcome, but they don’t know where or even how to start. If that struggle sounds familiar, this guide is for you. Our experts at FirstComm have compiled a short guide to success in today’s […]
Read More
When asked, “What is the key to sustainable growth?” What is the first thing that comes to mind? Is it: Acquiring new customers? Increasing brand awareness? Offering more advanced products and services? If so, you’re partially correct. Each of these plays an important role in company expansion and success, but the biggest driver of growth […]
Read More
More than half of adults in the United States do not own—or even use—a landline. Over the past twenty years, the number of households with operational landlines has plummeted from 90 percent to less than 30 percent. Businesses aren’t too far behind. Many companies are choosing to abandon traditional copper landlines in favor of a […]
Read More
“Teamwork makes the dream work” is more than a slogan tossed around after a successful meeting. It’s a truth that resonates deeply in the corporate world, especially regarding partner programs. They offer all kinds of opportunities for growth and success for companies of all shapes and sizes, no matter what industry you’re in. And we’re […]
Read More
Finding an excellent channel partner program is a lot like finding a needle in a pile of needles. Each one promises stellar products, great ROI, and white-glove support. But who can actually deliver on their promises? This blog will help you find out. We’ve used our twenty years of industry experience to compile ten tips […]
Read More
With more and more businesses moving to communication that requires video calling and chat features, they must be able to facilitate high-quality video calls and integrate them with other communication tools and apps. Combining SD- Wan and UCaaS (Unified Communications as a Service) may help businesses adapt. Here’s how: Business Communication is Moving to Video […]
Read More
Unified Communications as a Service (UCaaS) is a suite of communication services and tools that is provided over the internet, without the need for physical connections or traditional phone systems. One of the main benefits of UCaaS comes from the first word: unified. Today, even in healthcare, there are a lot of communication options available, […]
Read More
UCaaS, or Unified Communication as a Service, is a cloud-based communications service that combines several methods of communication into one platform. UCaaS providers are usually able to handle communication and collaboration tools like voice, video calling, SMS, file sharing, conference calling, and live chat. UCaaS services are designed to streamline business communication systems and improve […]
Read More
Doing business through channel partners is becoming increasingly common. It’s estimated that 75 percent of annual sales are made through channel partners. Channel partners can be distributors, resellers, or companies that offer value-added products or services. These partners can help manufacturers grow or retain business by tapping into their experience and local networks. Explore the […]
Read More